FAQ
- Details
- Category: Dynamic Tutors
- Published on Monday, 04 June 2012 18:12
- Written by Super User
- Hits: 5613
Frequently Asked Questions
S1. I want to request for a tutor, what should I do?
Clickhere to request a tutor or call 9424 6698. You can also send an email to
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S2. How do I verify the tutor’s qualifications or certificates?
To provide you with the confidence in the ability of the tutor assigned to your child, we get tutors to make a photocopy of their certificates for your verification on the first lesson. Should this not be done, please inform us and we will take the appropriate action. In the case of the tutor's qualification being inaccurate, please contact us without hesitation. We will determine the cause and if it is a deliberate fraud, we will get you a new tutor and the first lesson given by the previous tutor will be free of charge.
S3. Are there any contractual obligations upon hiring of the tutor?
No. You may terminate the tuition at any time if you are dissatisfied with the tutor’s services. You only need to pay for the lessons taught. If you decide to terminate the tuition, please inform us as we gather feedback on our tutors regularly.
S4. How does the matching work?
When we receive your request for a tutor, we will match your request based on the subject and level of tuition and their location to our database of tutors. We will send out SMS to our tutors by turns. Your speedy response is appreciated as you then have higher chances of securing the tuition.
S5. How will Dynamic-Tutors invoice me for your agency commission?
You are required to make the commission payment to Dynamic-Tutors after half the first month's lessons have been conducted. The amount and due date will be stated in our invoice to you. The remainder of the tuition fees may be made directly to our tutor at the end of the month. There are usually no extra charges incurred on you. Payments on subsequent months can be made on the 4th lesson of each month to our tutor and they will not be liable to further charges. We will provide you with the account details in our invoice to you.
Upon making payment, please inform us the amount transferred, the transaction no. and date of transaction. You may do this via SMS 9424-6698 or email
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